TruStage Security Incident - What Ripco Members Need to Know
At Ripco Credit Union, protecting our members' information is always a top priority. We want to make you aware of a cybersecurity incident involving TruStage, a trusted partner that provides insurance-related products and services to many credit unions across the country, including Ripco.
The good news is that this incident has not affected Ripco Credit Union's systems.
Our core banking system, Online Banking, Mobile Banking, debit cards, credit cards, and member accounts remain secure and continue to operate normally.
What Happened?
TruStage recently identified suspicious activity within portions of its technology environment. As a precaution, the company took parts of its network offline while it investigates the incident and works to restore services.
At this time, TruStage has not indicated that member personal information was accessed, acquired, or misused. Their investigation is ongoing, and they have committed to providing updates as more information becomes available.
Does This Affect My Ripco Accounts?
No.
This incident is limited to TruStage's systems and services. There is no connection between the incident and Ripco Credit Union's banking systems or member accounts.
If you use Online Banking, Mobile Banking, your Ripco debit card, credit card, or other Ripco banking services, you can continue using them as normal.
If You Have TruStage Products
If you have insurance or other eligible products through TruStage, we encourage you to stay informed as the investigation continues.
For the latest updates and member resources, please visit:
Be Alert for Scams
Unfortunately, situations like this sometimes create opportunities for scammers.
Be cautious of unexpected phone calls, emails, or text messages claiming to be from TruStage or another trusted organization asking you to provide personal or financial information.
A few reminders:
- Never share passwords, verification codes, or account information with someone who contacts you unexpectedly.
- Avoid clicking links in unsolicited emails or text messages.
- If you're unsure whether a message is legitimate, contact the company directly using a trusted phone number or website.
We're Here to Help
We understand that news of a cybersecurity incident can be concerning. While this incident did not occur within Ripco Credit Union's systems, we'll continue monitoring the situation and will share any important updates as they become available.
If you have questions or concerns, please don't hesitate to contact your local Ripco branch. We're always here to help.
